De-Escalation in the Workplace

Join Detective Sergeant Sam Silva and Detective Lisa Eifling for a hands-on session designed to help you confidently navigate tense or emotional interactions in the workplace. You’ll learn practical techniques rooted in real-world experience – how to stay calm under pressure, set the tone for respectful communication, and defuse situations.

Through engaging examples and discussion, participants will:

• Understand the psychology behind escalation and how to recognize early warning signs
• Practice verbal and non-verbal communication strategies that promote calm and trust
• Explore conflict management styles and how to adapt your approach
• Learn how to safely handle scenarios involving angry, intoxicated, or distressed individuals
• Gain insight into when and how to involve law enforcement or additional support

Whether you work with the public or manage a team, this session will equip you with tools to maintain safety, composure, and empathy – turning potential conflicts into opportunities for connection and resolution.

When: December 9, 9AM to 10:30AM

Where: Routt County Community Room: 613 Oak St, Steamboat Springs

Free for Chamber members; registration required

Register Here