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COVID-19 Resources | Utilities

Contact your utility providers ASAP if you are unable to pay your bill. Most are working with customers however you have to be proactive and reach out to determine a payment plan. Specific details on utility providers below.

Water 

Mt. Werner Water

Mt. Werner Water has made adjustments for both residential and commercial customers due to COVID-19.

  • The due date has been extended by 30 days for 2020-Q1 invoices. The new due date is June 10, not May 10.
  • If payment cannot be made by June 10, contact the office (970-879-2424) to set up a 3-month payment plan with the first 1/3 of the payment due July 10 and the 2 subsequent payments due August 10 and September 10, respectively.
  • If full payment is not received by September 10, the District will suspend its normal practice of discontinuing water service (and keep the water on) and ask the customer to work directly with General Manager, Frank Alfone to determine a plan to pay the fees on a case-by-case basis.
     
City of Steamboat Springs

The City of Steamboat Springs understands the current challenges locals are facing. The City Utilities Department is encouraging anyone having trouble paying their water bill to call them and they will work with you directly. 970-871-8204 

Internet Service Providers 

Visionary Broadband

Visionary Broadband has taken the Keep Americans Connected Pledge and promises to not terminate service to any business or residential customers impacted by the COVID-19 outbreak through May 11. Because connection is so important now, Visionary Broadband is assisting schools by providing internet to displaced students and insuring adequate bandwidth for healthcare facilities. They currently have no data caps and are not charging late fees or reconnection charges.

Comcast

Comcast has paused all disconnects and waived late fees.  Internet Essentials, their low-income broadband service, is offering 60-day free access with speeds bumped from 10/1 (FCC mandated speeds) to 25/3 with data caps waived for all customers. Click here for more information.

CenturyLink

CenturyLink has taken the Keep Americans Connected Pledge. For the next 60 days, they’ve committed to waive late fees and to not terminate service to any residential or small business customers due to financial circumstances associated with COVID-19. They are also suspending data usage limits for consumer customers during this time period. Click here for more information.

Zirkel Wireless 

Zirkel Wireless has adjusted daily operations in response to COVID-19. Please click here for more information.

We will continue to update this page with additional resources as the information is available. 

Electric

Yampa Valley Electric Association

YVEA is willing to put members on payment plans. Those interested must reach out to put a plan in place.YVEA has temporarily suspended non-payment disconnects.